FAQs

1. HOW DO I PLACE AN ORDER?

To order, simply select your items, add them to your cart, and click “Proceed to Checkout.” Follow the prompts to enter your shipping details and select your payment method. Please review your order carefully before confirming.

2. WHAT PAYMENT METHODS ARE ACCEPTED?

We accept all major secure payment methods including Visa, Mastercard, American Express, Discover, and PayPal. Your transaction is protected by 256-bit SSL encryption for maximum safety.

3. CAN I MODIFY OR CANCEL MY ORDER?

We allow modifications or cancellations within a 4-hour window after purchase. Please email us immediately at support@jalurpro.com. After 4 hours, orders are transmitted to fulfillment and cannot be changed.

4. WHAT ARE YOUR SHIPPING TIMES?

Our handling time is 1–2 business days. Once shipped, transit typically takes 2–6 business days via USPS, UPS, or FedEx. Total estimated delivery time is 3–8 business days.

5. WHAT IS YOUR RETURN POLICY?

We offer a 30-day return policy. Items must be in original condition, unworn, and in their original packaging. Refunds are processed within 7 business days once the return is inspected.

6. WHAT IF MY ITEM ARRIVES DAMAGED?

Please inspect your order upon reception and contact us within 48 hours if the item is defective or damaged. Include photos of the damage so we can evaluate the issue and make it right immediately.