1. CONDITIONS FOR RETURNS

To qualify for a successful return and refund, please ensure the following criteria are met:

• Items must be in their original packaging with all tags and labels intact.
• The product must be unworn, unwashed, and in the same condition as when you received it.
• Items must be free from any signs of use, including odors, pet hair, or alterations.
• A valid proof of purchase (order confirmation email or order ID) is required.

2. RETURN SHIPPING RESPONSIBILITY

3. THE RETURN PROCESS

1. Initiate: Email us at support@jalurpro.com with your Order Number and reason for return.
2. Authorization: Once approved, we will provide you with a Return Authorization (RA) number and instructions.
3. Ship: Securely pack the item and mail it to our official returns center listed below.

4. REFUND PROCESSING

Once your return is received and inspected, we will process your refund within 7 business days. The credit will be applied to your original payment method. For more information, please visit our Refund Policy page.